Helpdesk Support - Level One / System Administrator - Banking / Financial
| Job ref no. | KM |
| Job level | Entry |
| Work experience | |
| Education | Bachelor Degree |
| Location | Hong Kong Island |
| Employment type | Full Time |
| Benifits | |
| Industry | Information Technology |
| Job function | Information Technology (IT) |
| Post on | 2026-08-17 |
Level One Helpdesk Support / System Administrator
Responsibilities:
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Provide Level 1 deskside support including setup, installation, deployment, configuration, and maintenance of hardware and applications.
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Address and resolve general queries, incidents, and service requests related to desktops, laptops, and applications.
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Maintain and track inventory of IT assets.
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Document issues, resolutions, and processes in the ITSM platform.
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Ensure compliance with company security policies and best practices in all support activities.
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Maintain accurate documentation of incidents, solutions, and user guides.
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Collaborate with internal teams and vendors to ensure seamless technology operations.
Requirements:
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Bachelor’s degree in Computer Science / Information Technology.
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Minimum 1-2 years of experience in deskside technical support, preferably with exposure to Banking / Financial Industry.
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Strong knowledge of Windows OS (10/11), MS Office Suite, Active Directory, network connectivity troubleshooting.
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Strong interpersonal and communication skills; ability to support high-pressure users in time-sensitive situations.