Department:
FEHD

Job nature:
(T26) a. Complaints Management Information System (CMIS
2) The CMIS 2 is a web-based application which is used for handling and management of complaint cases. Workflow, record keeping, case assignment and approval, alerts, reports and mobile functions are provided. The CMIS 2 will be used by about 4,000 FEHD users. A CMIS Archiving system has been built for users to browse those &;#8220;NFAed&;#8221; cases archived from CMIS 2 annually to optimize the data volume in CMIS
2. b. Complaints Management Information System Hot Spot Analysis (CMIS HSA) The CMIS HSA is a web-based spatial data analytical system. The complaint location records are extracted from CMIS 2 and interface with the DGIS system to generate the complaint hot spots. These hot spots information will be displayed on the DGIS interface while relevant management reports are generated.

Responsibilities:
(T26)
(a) Analysis, design, and implement CMIS 2 and CMIS HSA system enhancement
(b) Prepare functional specification for CMIS 2 and CMIS HSA system enhancements
(c) Share the duty on the generation of CMIS 2 and CMIS HSA statistical/ management reports upon users&;#8217; requests
(d) Enhance the data interface between CMIS 2 and CMIS HSA support the spatial analysis
(e) Provide support and maintenance service on the CMIS 2 and CMIS HAS daily operation
(f) Support and enhance the CMIS 2 to support the upgrade of the CMIS 2 infrastructure (e.g. upgrade of Java, and Red Hat Linux)
(g) Support and enhance the CMIS Archiving system to support the archiving of CMIS 2 production data
(h) Share the duty on supporting and enhancing the CMIS 2 mobile version; and
(i) Maintain and update project documentation.

Requirements:
Working hours: Normal office hours Working location: FEHD offices in Hong Kong SAR Language required: Cantonese and English On call duty: Not required

Technical skills:
IT Application Development and Management (48)
Java Application Framework (e.g. Struts (Apache)) (48)
JAVA Programming (48)
JavaServer Faces (JSF) (24)
JBoss Application Server (24)
Microsoft SQL Server (48)
Structured Query Language (48)
Web Services (48)