Department:
INVES

Job nature:
(T26) Conduct help-desk support, support IT system testing and maintenance for the New Capital Investment Entrant Scheme (New CIES) Office.

Responsibilities:
(T26) - Support, maintain and test the New CIES Office's IT applications, including conducting user acceptance testing and follow-up on error reports for the electronic application processing system; - Assist in system administration, provide technical support on IT applications and equipment, and liaise with other B/Ds and relevant stakeholders, such as financial intermediaries, etc. to resolve system issues; - Compile statistical reports; - Provide end-user IT support services, including help-desk service, supporting video conferences, and troubleshooting user problems; - Candidates may be required to work outside office hours and overtime on an as-needed basis; - Perform any other duties assigned by supervisors.

Requirements:
- Candidates shall have solid experience in IT application system administration, maintenance and testing; - Experience in supporting Microsoft Windows network environment, office automation applications (e.g. Microsoft Office and Outlook), and video conferencing applications; - Experience with the email system "Centrally Managed Messaging Platform (CMMP)" is preferred; - Proactive, customer- and result-oriented; - Proficient in advanced Excel functions and formulae; - Ability to work under pressure and meet tight deadlines; - Commitment and dedication to organisational goals; - Willingness to work overtime when necessary; - Able to write in Chinese and English; - Able to communicate in Cantonese and English.

Technical skills:
Office Automation (24)
System Implementation and Maintenance/Support (24)
Windows 7/8/10 (24)