Department:
E&MSD

Job nature:
(T26)
1. Testing, implementation and support for the systems in Corporate Services Division.
2. Daily operation of customer service centre of EMSD.

Responsibilities:
(T26)
1. Monitor daily transaction logs of Voicebot system and identify response errors and intent misclassifications. Design and refine regular expressions in Voicebot system to improve the accuracy of automatic speech recognition (ASR).
2. Perform User Acceptance Test (UAT) for core business applications including CRM, Voicebot, Client Portal and CCeP systems when there are upgrade or new implementation.
3. Maintain computer devices including plan and execute operating system upgrade, troubleshoot hardware and software issues of personal computers and laptops of Customer Service Centre (CSC) and Corporate Communications Sub-division (CCSD).
4. Reconfigure display layouts and control input source of TV wall during executive briefings, visitor presentations and departmental events. Train team members and operational staff on basic TV wall controls, iPad controller operation and emergency display switching.
5. Perform site preparation and IT infrastructure setup for corporate emergency drill and ad-hoc testing.

Requirements:
1. Diploma from a HK or overseas tertiary education institute, or equivalent.
2. Have good communication skills.
3. Be able to work and solve problems independently.

Technical skills:
PC LAN Support (12)