Department:
SBU

Job nature:
(T26) Assist IT Section in supporting the LAN Systems, administrating various GOA servers, providing IT helpdesk service to end users, performing daily administrative works and assisting various kinds of GOA projects for all the offices of Auxiliary Medical Service (AMS), i.e. Ho Man Tin, Sai Wan Ho, Sha Tin and Tsuen Wan.

Responsibilities:
(T26) The appointed staff member is required to work in the following areas, A) Provide the daily support and perform administrative works for AMS. The duties include, but not limited to, provide system support and helpdesk services; install and configure common office software, operating system, network equipment and other solutions; advise users on IT best practice; implement common office IT systems, security safeguards and solutions; and complete any office task assigned by users. B) Maintain the membership management system (AMACS) and carry out the change requests for AMS. The duties include, but not limited to, collect user requirements; conduct impact analysis; develop / amend the program code; system implementation and deployment; carry out unit test; assist in user acceptance test (UAT); update all the relevant system documentation and user manuals, etc.
C) Assist in projects implementation. The duties include, but not limited to, collect and analyse user requirements; evaluate new IT products and technologies; prepare procurement specifications; conduct the procurement processes and prepare evaluation report with respect to the specification; assist in site preparation; monitor vendor progress; implement the project when necessary; assist in user acceptance test (UAT); prepare for equipment disposal and other follow-up jobs, etc. Types of LAN systems included, but not limited to, Departmental Portal using OSDP, e-Leave System, Windows Systems, Email Systems, Workstation Encryption System, Web Proxy System, Virtualization Systems, SSL-VPN and other GOA System Applications. Types of projects included, but not limited to, Network/LAN Systems Upgrade, Mail Systems Upgrade, Workstations Upgrade, Operating System Upgrade, Application System Implementation, IT Security Risk Assessment & Audit, etc.

Requirements:
- Hands-on experience in LAN support (both server and client) is a must; - Hands-on experience in programming and database administration with Visual Basic, C#, MS Access and MS SQL Server; - Experience in Government GOA systems including Department Portal, e-Leave and Lotus Notes Domino; - Experience in project implementation, coordination and procurement process; - Familiar with Government regulations and procedures, such as Security Regulations, Store & Procurement Regulations, SOA Bulk Contracts, etc; and - Holder of related professional qualifications, e.g. MCDBA, IBM Certified Domino Administrator, MCSE, CCNA, CISSP, is an advantage.

Technical skills:
Client/Server Application Development (72)
Confidential Mail System (72)
Departmental Portal (72)
Electronic Form (72)
PC LAN Support (72)