Contract IT Assistant (T26 48025)(Deadline: 21/02/2024)
| Job ref no. | TCON |
| Job level | |
| Work experience | |
| Education | Diploma/ Certificate |
| Location | Kowloon |
| Employment type | Full Time |
| Benifits | |
| Industry | Civil Services (Government, Armed Forces) |
| Job function | Information Technology (IT) |
| Post on | 2024-02-16 |
Job duties
(a) providing support in department-wide replacement of magnetic hard disk drives (HDD) by Solid state drives (SSD) for over 3,600 computer workstations which is expected to last until the end of 2024. The tasks include (but not limited to):
(i) liaising between engineers of vendor, Unit users and Project Team to facilitate the replacement exercise;
(ii) maintaining inventory records of the old HDD and the new SSD and maintaining records of users&;#8217; acceptance; and
(iii) providing timely evaluation and first-line technical support to users during the replacement exercise and taking follow-up actions in case of disk cloning failure and workstation failure.
(b) operating computer and associated equipment/facilities according to prescribed standards and procedures, monitoring their performance and perform routine operator maintenance;
(c) providing first line help service to terminal network users and performing associated help desk activities using tools provided, if any and carrying out on-site inspection and taking recovery action according to prescribed procedures;
(d) setting up workstation or networked equipment, scheduling and monitoring computer equipment installation / relocation and performing site preparation work for meetings and conferences;
(e) keeping stock and monitoring stock level of computer supplies;
(f) updating and maintaining inventory records of computer hardware, performing physical checks and maintaining procedure manuals and documentation, ; and
(g) performing any other tasks assigned by the management.
Requirements
(a) F.5/DSE with 5 subjects pass including Chinese Language and English Language
(b) at least 2 years' experience in control and operation of computer systems such as WINDOWS, NETWARE or helpdesk/computer network operation, or LAN administration, or PC/LAN support services.
(c) good communication skill
(d) ability to work independently