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Infrastructure Specialist (Project Support and Shared Service)

Job ref no. HKE
Job level Middle
Work experience 0-8 years experience
Education Bachelor Degree
Location Hong Kong Island
Employment type Full Time
Benifits
Industry Information Technology
Job function Support
Post on 2024-02-21

Responsibilities:

  • Provide technical support in a complicated infrastructure environment consists of different technology domains which includes, but not limited to, Active Directory, File & Print, Email Services, Collaboration & Infrastructure Tools, and Mobility Management.
  • Provide 2nd tier support to Service Desk on user support and system administration.
  • Support and maintain healthy operations on the infrastructure environment. Perform troubleshooting and problem diagnosis, problem resolution, root cause analysis and identification, maintain and assure quality change control.
  • Prepare and maintain documentation to supported the infrastructure, servers, systems, applications, projects, inventory, regulatory requirements and compliance.
  • Collaborate and coordinate with internal users and external vendors in support of company initiatives.
  • Evaluate new technologies and products, prepare and conduct presentation as when required.
  • Be able to deliver BAU (Business as usual) support services and establish SOP (Standard Operations Procedures) for BAU support such as patch management.

Requirements:

  • Higher Diploma or above in Computer Science, Information Technology or related discipline
  • Minimum of 3 years’ relevant large-scale, complex and mission-critical IT infrastructure support or implementation experiences.
  • Hands-on experience in implementation and support in one or more of the following areas is highly desirable:
    • Client / End-user Hardware and Software for MS Windows 10 and earlier versions
    • MS Windows Server OS, AD, Exchange, File & Print, Enterprise Archiving System
    • Collaboration and Management Systems and Tools: Microsoft 365 (Teams, Intune), AV (Audio/Visual) & VC (Video Conferencing), Microsoft System Center (SCCM, SCSM, SCOM)
    • Privileged ID Management: CyberArk
    • Job Scheduling Tool: Control-M
    • End point protection: Symantec
    • Output and Archiving Management: Info Print, OpenText StreamServe, Archiving Server
    • Call Centre System: Avaya, Genesys, and RightFax
  • Professional qualification on ITIL and PMP will be an advantage
  • Good written and spoken English and Chinese (Cantonese)
  • Lesser experience will be considered for the position of Associate Infrastructure Specialist if the candidate can show off his/her interests on developing his/her career on IT.

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