Customer Service Executive (Helpdesk / Technical Support)
| Job ref no. | AH |
| Job level | |
| Work experience | |
| Education | Below F.5, F5-F.7 or DSE |
| Location | Kowloon |
| Employment type | Full Time |
| Benifits | |
| Industry | Information Technology |
| Job function | Information Technology (IT) |
| Post on | 2024-05-10 |
Job duty
- Provide technical support via phone and email to address query/incident reported from users
- Identify, diagnose, and resolve problems related to telecommunication, broadband, network and mobile service
- Log customer requests into the system, ensure proper tracking / follow up and escalation of incidents for additional troubleshooting as if required
- Monitor and maintain service quality in accordance to Service Level Agreement
Requirement
- Diploma or above in Information Technology or Computer related discipline
- Ability to multi-task in a fast-paced environment
- Familiar with the following IT Applications/systems: Windows 10 / 7, MS Office, Adobe Reader / Writer, Mobile device setup and usage (iOS and Andorid), WiFi and basic network knowledge
- Willing to take 7x24 shift duty
- Customer-oriented with good communication skills in both spoken and written English and Chinese (includes Putonghua)