(Senior) Customer Service Officer
| Job ref no. | AH |
| Job level | |
| Work experience | |
| Education | Diploma/ Certificate |
| Location | Hong Kong Island |
| Employment type | Full Time |
| Benifits | |
| Industry | Banking |
| Job function | Customer Service Supervisor/Officer |
| Post on | 2024-08-23 |
Job duties
- Handle customer calls for credit card and Live Chats for credit card and personal loan
- Maintain good customer service level and achieve pre-defined performance indicators
- Establish practical operation procedures to comply with Department's /Company's policy and guidelines as well as rules and regulations of the regulatory bodies
Requirements
- F.5 /DSE graduate or above
- Minimum 3 years of relevant experience in the credit card/banking industry
- Proficient in MS Office application
- Proficient in Chinese typing (30 wpm)
- Shift duties is required (5-day shift)