Deskside Support Engineer
| Job ref no. | AH |
| Job level | Entry |
| Work experience | 3 |
| Education | Associate Degree/Higher Diploma |
| Location | Hong Kong Island |
| Employment type | Full Time |
| Benifits | |
| Industry | Information Technology |
| Job function | Information Technology (IT) |
| Post on | 2024-01-25 |
Job duties
- Providing technical on-site, including installation, PC troubleshooting, problem resolution and maintenance
- have VIP support experience
- Excellent client facing experience
- have a broad background in hardware support for both laptops & mobile phones (iOS/Android)
- Responds to customer questions regarding operation and malfunctions
- Provides end to end user support, advice and guidance around Document recovery, Emails & Personal Folder recovery, Data management, Mobile Managed Provisioning / User Support
Requirement
- With at least 3-5 years of experience in application support and troubleshooting
- At least 2 years experience in supporting ticketing terminals, kiosks, or POS systems
- In-depth knowledge of various operating systems and networking technologies
- Experience in providing on-site support and working with service providers is highly desirable
- Excellent analytical and problem-solving skills
- Ability to work under pressure in a fast-paced environment
- Strong communication skills, both written and verbal
- Ability to work independently and as part of a team
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Remarks: Safety Card Required