Helpdesk Technical Support Officer - Corporate Clients
| Job ref no. | AH |
| Job level | Entry |
| Work experience | |
| Education | Diploma/ Certificate |
| Location | New Territories |
| Employment type | Full Time |
| Benifits | |
| Industry | Information Technology |
| Job function | Information Technology (IT) |
| Post on | 2024-01-31 |
Responsibilities:
- Provide first line technical support for technical issues via incoming call
- Provide helpdesk support for corporate clients on:5 G Wi-Fi router, mobile device, etc
- Require onsite support if necessary
Requirements:
- Certificate or Diploma in computer or related disciplines
- 2 years' or above working experience in I.T. related filed and proof solid helpdesk background
- Basic troubleshoot knowledge on Windows, Office, Mac, 5G CPE, Mobile device (e.g. iPhone, Android, Windows)
- Good interpersonal and communications skills
- Strong sense of responsibility, well organized, detail-oriented and self-motivation
- Good command of both written and spoken English and Chinese
- Customer service handling background is an advantage
- Candidate with more experience will be considered as Senior Officer