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IT Support/ Network Support/ System Support / Operator

Job ref no. WL
Job level
Work experience
Education Bachelor Degree
Location Kowloon
Employment type Full Time
Benifits
Industry Information Technology
Job function Information Technology (IT)
Post on 2025-06-05

IT Support Specialist

Responsibilities:

  • Provide technical support to end users through various channels.

  • Troubleshoot and maintain hardware and software issues.

  • Assist with a range of devices, including computers and mobile devices.

  • Support users with data management and recovery.

  • Address IT concerns for management and VIP users.

  • Perform additional tasks as needed.


Systems Engineer

Responsibilities:

  • Implement and manage IT systems infrastructure.

  • Ensure system reliability and disaster recovery.

  • Document project details and manage system operations.



Network Specialist

Responsibilities:

  • Design and set up network infrastructure.

  • Manage vendor relationships and project tasks.

  • Lead a team in completing network projects.

  • Support network operations post-deployment.



Data Centre Operator (22K-28K)

Responsibilities:

  • Perform 24 x 7 shift duties in data centres;
  • Operate data center facilities, monitor their performance, troubleshoot issues, and take corrective or
    recovery actions;
  • Problem reporting, incident handling, and message dissemination.
  • Perform access control for visitors of data centre by verifying their authorization in the access control
    system;
  • Monitor the physical security in data centre by means of digital video recording system and perform
    routine physical security checking and take corrective or preventive actions as appropriate;
  • Monitor the availability and performance of environmental facilities in data centre and take corrective
    or preventive actions as appropriate in accordance with incident and problem management procedures;
  • Prepare data centre facilities maintenance schedule; monitor progress; take rectifying/recovery action in
    case of exception;
  • Site preparation work;
  • Assist maintenance of records and documentation, compilation of management statistics and reports; and
  • Escort and monitor any other personnel working in the data centres.
  • Two year's relevant experience in -
    - the control and operation of a computer system or computer application; and
    - the provision of support services to terminal network users.

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