Customer Care Executive (eMPF)
| Job ref no. | CC-HKT |
| Job level | |
| Work experience | |
| Education | Bachelor Degree |
| Location | New Territories |
| Employment type | Full Time |
| Benifits | |
| Industry | General Business Services |
| Job function | Sales, CS & Business Devpt |
| Post on | 2025-07-23 |
Job Duties:
- Handle inbound and outbound call activities in Contact Centre on MPF issue / eMPF related enquiries
- Plan and suggest the strategy to deal with complicated and complaint cases
- Execute the solution with call agents or may require calling the complainants
- Assist to manage a call centre sub-team, especially to monitor the answering quality and to provide necessary one-on-one coaching / one to all communication
- Other special tasks as assigned from Manager
To succeed in this role:
- University graduate or at least diploma level with pension and finance experience
- At least 1-2 years of MPF client service experience, both in employer and member level
- Strong MPF and related knowledge
- Good communication and presentation skills and frontline experience, especially in handling of complaint and demanding customers
- Familiar with checking customer profile with back-office system
- Good problem solving skills
- Fluent in English and Mandarin