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Network Engineer / System Engineer / IT Officer (25K-45K)

Responsibilities：

Take charge of designing, setting up, and managing a cutting-edge IT infrastructure — including servers, storage, networking, databases, and security systems!
Establish and maintain robust communication and network policies, standards, and security procedures that keep everything running smoothly and securely.
Collaborate closely with internal teams and external partners, including vendors and contractors, to drive seamless operations and project success.
Monitor system capacity and fine-tune performance to ensure optimal efficiency.
Support system maintenance efforts and participate in system drill tests to maintain top-tier reliability.
Oversee and coordinate all bug-fixes and maintenance activities with third-party vendors.
Manage the full spectrum of hardware infrastructure, ensuring stability and continuous improvement.

Responsibilities:

Design and set up robust network infrastructures that ensure seamless connectivity across the organization.
Manage vendor relationships and coordinate project tasks, keeping everything on track and within scope.
Lead a team in delivering successful network projects, ensuring every project is completed with precision and excellence.
Support network operations post-deployment, ensuring optimal performance and quick resolution of any issues that arise.

Job Description:

Provide reliable in-house end-user support to keep the team operating at peak performance!
Manage IT Helpdesk tickets swiftly and efficiently, ensuring every issue gets the attention it deserves.
Respond to user calls through phone, email, and the ticketing system with professionalism and enthusiasm.
Tackle user queries with confidence, delivering quick, effective solutions and a great support experience.
Accurately document every case in the Ticket Logging System for smooth follow-ups and service tracking.
Adhere to company policies, guidelines, and service level standards to maintain high-quality IT operations.

Bachelor’s degree in Computer Engineering, Computer Science, Information Technology, or related disciplines.
At least 5 years of hands-on experience in infrastructure support and management.
Strong practical experience in network and firewall setup.
Proven track record in infrastructure projects such as server upgrades, installations, and migrations.
Experience with Windows Server, Windows AD, and vSphere administration is a plus.
Experience in Linux.
Strong command of Chinese (Cantonese & Mandarin) and English.

Requirements:

Degree in a relevant field, ensuring a solid foundation for your technical expertise.
Extensive experience in network infrastructure—you’ve worked with a range of networking technologies and solutions.
Cisco Certified Network Associate (CCNA) certification is a plus—your credentials make you an even stronger asset.
A strong understanding of networking concepts and how they apply to real-world situations—you're a network pro!
Excellent communication skills in both English and Chinese, allowing you to effectively collaborate with both local and international teams.

Requirements:

Degree in Information Technology or related disciplines (Fresh graduates are welcome!).
ITIL Foundation certification is a strong advantage.
A customer-first mindset with excellent communication and interpersonal skills.
Independent, diligent, responsible, and able to maintain a positive attitude even under pressure.
Proficient in MS Office applications.
Good command of written and spoken English and Chinese; Mandarin proficiency is a plus.