< Back to search results

Services Desk Officer / IT & Deskside Support

Job ref no. CY
Job level
Work experience
Education Bachelor Degree
Location Kowloon
Employment type Full Time
Benifits
Industry Information Technology
Job function Information Technology (IT)
Post on 2026-01-09

Responsibilities:                                                

  • Acting as the frontline IT contact for end users

  • Daily operational control and management of the Incident/Request Process and services fulfillment

  • Ensure all IT incidents and users requests are properly logged, responded and escalated per the pre-defined SLAs.

  • Ensure prompt response and communication to users

  • Track and report the status of all critical incidents to management

  • Develop, review and update the IT SOPs, policies and procedures

  • Coordinate and provide support to IAM users access management

  • Provide Tier 1 support on applications

  • Support the projects of MS patches/releases management, desktops support and PC & printer installations

Requirements:                                                         

  • Holder of Higher Diploma or above in IT related discipline

  • More than 3 years of work experience in services desk or technical support to handle IT incidents and queries from end-users

  • Good knowledge of MS Office 365 products

  • Full awareness of the IT incidents management workflow and delivery of service desk services

  • Knowledge of tier 1 to 2 IT support in the services desk environment

  • Proficient in English & Chinese

 

Apply Now