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Service Delivery Manager

Responsibilities:

Lead teams to effective service delivery based on ITIL process framework
Coordinate different teams including service desk, helpdesk, infrastructure, vendors and business users for service delivery.
Interact with multiple customers to understand Service Level Agreements and ensure that all services and support functions remain responsive to customer needs
Ensure high quality of client service by clearly defining service scope and continuously carrying out due diligence and other assessment as needed

Responsibilities:

Act as the key interface between business users and technical developers.
Understand SDLC and/or Product life cycle
Collect and Document user requirements
Analyze user requirements and propose solutions to business on system operation workflow
Coordinate User Acceptance Test
Manage and Coordinate IT project implementation

Responsibilities:

Gather project requirements from client and project team to define work plan for efficient delivery of project.
Monitor purchasing order of equipment to meet customer contract requirements.
As communications link between project team and customer regarding project status and progress.
Plan and monitor project schedule to achieve project outputs.
Organize and attend meeting to report progress.
Prepare project correspondence such as meeting agenda and minutes.
Resolve any project related issues.

Requirement:

Degree in Information Technology or related discipline
At least 8+ years of relevant experience and 5 years are managerial
Experience in change, incident, problem and vendor management
Experience in IT support, end user support, system administration and networking
Experienced in IT service management such as ITILv4 framework.
Knowledge of information security services and products, including but not limited to Firewalls, IPS, Web, DLP, Cloud Security etc.
Holder of ITIL certifications is must.
Able to build strong relationships with people at all levels in the organization
Strong communication skills in both written and spoken Chinese and English

Requirements:

Degree in Global Business, Finance, Investment, Business Administration, Computer Science or related discipline
Knowledge of Treasury Products / Global Markets / Financial Markets / IT Systems is a plus
Good problem solving, communication and interpersonal skills
Willing to learn, ability to work with teams
Candidates with more experience will be considered for Senior Business Analyst

Requirement

Higher Diploma / Degree holder in IT engineering or related disciplines, 2 years working experience in project management or event servicing will be an added advantage.
Self-motivated, willing to walk extra miles to meet challenging target.
Customer-oriented, with strong communication, negotiation and presentation skills.
Strong sense of ownership, innovation and adaptability to meet with Company’s business needs
Fluent in Cantonese, English and Mandarin
Good in Microsoft Word, MS Excel, MS PowerPoint
Good in both written and oral communication skills