< Back to search results

IT & Deskside Support / Helpdesk Engineer

Job ref no. PK
Job level
Work experience
Education Associate Degree/Higher Diploma
Location Kowloon
Employment type Full Time
Benifits
Industry Information Technology
Job function Information Technology (IT)
Post on 2026-02-09

Responsibilities:                                                

  • Provide on-site technical support for desktops, laptops, mobile devices, printers, and other peripherals.

  • Troubleshoot and resolve hardware and software issues including Windows OS, Microsoft 365, and commonly used applications.

  • Perform installation, configuration, and upgrades of computer hardware, OS, and software.

  • Support users with network connectivity issues, including Wi-Fi, LAN, VPN, and remote access.

  • Manage user accounts, permissions, and access rights via Active Directory.

  • Maintain and update IT asset inventory.

  • Escalate complex issues to Level 2/3 support or vendors as needed.

  • Perform routine maintenance such as patching, backups, and system health checks.

  • Provide support for meeting room technology, video conferencing tools, and AV equipment.

Requirements:                                                         

  • Holder of Higher Diploma or above in IT related discipline

  • More than 2 years of work experience in services desk or technical support to handle IT incidents and queries from end-users

  • Good knowledge of MS Office 365 products

  • Full awareness of the IT incidents management workflow and delivery of service desk services

  • Knowledge of tier 1 to 2 IT support in the services desk environment

  • Proficient in English & Chinese

Apply Now