IT Support/ Network Support/ System Support / NOC Engineer
| Job ref no. | WL |
| Job level | |
| Work experience | |
| Education | Associate Degree/Higher Diploma |
| Location | Kowloon |
| Employment type | Full Time |
| Benifits | |
| Industry | Information Technology |
| Job function | Information Technology (IT) |
| Post on | 2026-04-23 |
IT Support Specialist
Responsibilities:
- Provide technical support to end users through various channels.
- Troubleshoot and maintain hardware and software issues.
- Assist with a range of devices, including computers and mobile devices.
- Support users with data management and recovery.
- Address IT concerns for management and VIP users.
- Perform additional tasks as needed.
Systems Engineer
Responsibilities:
- Implement and manage IT systems infrastructure.
- Ensure system reliability and disaster recovery.
- Document project details and manage system operations.
(Senior/Junior) Network and Security Specialist (25K-80K depends on experience)
Responsibilities:
- Design and set up network infrastructure.
- Manage vendor relationships and project tasks.
- Lead a team in completing network projects.
- Support network operations post-deployment.
Senior NOC Engineer
Responsibilities:
- Perform 24 x 7 shift duties in NOC
Provides remote support to managed service customers, Managing and proactive monitoring their networking and systems to meet SLA requirements. - Keep track of the Tier 1 engineer activity, make sure all the incident, problem and change are under control and ensure timely resolution.
- Coordinating resource and co-working with other team to solve the issue.
- Provide technical support, perform troubleshooting, and resolve Tier-2 issues.
- Maintain and Improve documentation
IT Support Specialist
Requirements:
- Diploma or higher in Information Technology or a related field.
- 2 years+ Relevant IT experience preferred.
- IT certifications are a plus.
- Good communication skills in English and Chinese.
Systems Engineer
Requirements:
- Degree in a relevant field.
- 3 years experiences
- IT experience in systems management.
- Familiarity with various technologies.
- Experience in VMWare and Red Hat Linux, Oracle Linux, Windows Server is a plus.
- Ability to work independently and collaboratively.
- Good communication skills in English and Chinese.
(Senior/Junior) Network and Security Specialist
Requirements:
- Degree in a relevant field.
- Extensive experience in network infrastructure.
- Certification of CCNA / CCNP is a plus.
- Strong understanding of networking concepts.
- Excellent communication skills in English and Chinese.
Senior NOC Engineer
Requirements:
- Two years or above relevant experience in -
network infrastructure components, including routers, switches, firewalls, load balancers, AP, wireless controller etc. - Experience with incident management and troubleshooting, including root cause analysis.
- In-depth knowledge with IP networking protocols, including TCP/IP, ARP, STP, DHCP, VRRP, OSPF, BGP, SNMP etc.
- Hands-on experience with Cisco/Huawei/Juniper/Aruba/Ruckus/Fortinet networking device.
- Experience with network monitoring and management tools, such as zabbix, Cacti, or SolarWinds.
- Less experience as NOC engineer