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IT Support/ Network Support/ System Support / NOC Engineer

Job ref no. WL
Job level
Work experience
Education Bachelor Degree
Location Kowloon
Employment type Full Time
Benifits
Industry Information Technology
Job function Information Technology (IT)
Post on 2026-05-04

IT Support Officer

Responsibilities:

·         Provide technical support to end users through various channels.

·         Troubleshoot and maintain hardware and software issues.

·         Assist with a range of devices, including computers and mobile devices.

·         Support users with data management and recovery.

·         Address IT concerns for management and VIP users.

·         Perform additional tasks as needed.


Systems Engineer

Responsibilities:

·         Implement and manage IT systems infrastructure.

·         Ensure system reliability and disaster recovery.

·         Document project details and manage system operations.


(Senior/Junior) Network and Security Specialist (25K-80K depends on experience)

Responsibilities:

·         Design and set up network infrastructure.

·         Manage vendor relationships and project tasks.

·         Lead a team in completing network projects.

·         Support network operations post-deployment.



Senior / Junior NOC Engineer

Responsibilities:

  • Perform 24 x 7 shift duties in NOC
    Provides remote support to managed service customers, Managing and proactive monitoring their networking and systems to meet SLA requirements.
  • Keep track of the Tier 1 engineer activity, make sure all the incident, problem and change are under control and ensure timely resolution.
  • Coordinating resource and co-working with other team to solve the issue.
  • Provide technical support, perform troubleshooting, and resolve Tier-2 issues.
  • Maintain and Improve documentation
  • Keep informed of advancements in network infrastructure and technologies.

IT Support Officer

Requirements:

·         Diploma or higher in Information Technology or a related field.

·         2 years+ Relevant IT experience preferred.

·         IT certifications are a plus.

·         Good communication skills in English and Chinese.


Systems Engineer

Requirements:

·         Degree in a relevant field.

·         3 years experiences

·         IT experience in systems management.

·         Familiarity with various technologies.

·         Experience in VMWare and Red Hat Linux, Oracle Linux, Windows Server is a plus.

·         Ability to work independently and collaboratively.

·         Good communication skills in English and Chinese.



(Senior/Junior) Network and Security Specialist (25K-80K depends on experience)

Requirements:

·         Degree in a relevant field.

·         Extensive experience in network infrastructure.

·         Certification of CCNA / CCNP is a plus.

·         Strong understanding of networking concepts.

·         Excellent communication skills in English and Chinese.


Senior / Junior NOC Engineer

Requirements 

  • Two years or above relevant experience in -
    network infrastructure components, including routers, switches, firewalls, load balancers, AP, wireless controller etc.
  • Experience with incident management and troubleshooting, including root cause analysis.
  • In-depth knowledge with IP networking protocols, including TCP/IP, ARP, STP, DHCP, VRRP, OSPF, BGP, SNMP etc.
  • Hands-on experience with Cisco/Huawei/Juniper/Aruba/Ruckus/Fortinet networking device.
  • Experience with network monitoring and management tools, such as zabbix, Cacti, or SolarWinds.
  • Less experience as NOC engineer

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