IT Support/ Network Support/ System Support / NOC Engineer
| Job ref no. | WL |
| Job level | |
| Work experience | |
| Education | Diploma/ Certificate |
| Location | Hong Kong Island |
| Employment type | Full Time |
| Benifits | |
| Industry | Information Technology |
| Job function | Information Technology (IT) |
| Post on | 2026-05-19 |
IT Support Officer
Responsibilities:
· Provide prompt and professional technical support to end users through multiple support channels.
· Diagnose, troubleshoot, and resolve hardware and software issues efficiently.
· Support and maintain a wide range of devices, including desktops, laptops, and mobile devices.
· Assist users with data management, backup, and recovery solutions.
· Deliver dedicated IT support to management and VIP users with excellent service quality.
· Take on additional IT-related tasks and projects as assigned.
Systems Engineer
Responsibilities:
· Implement, manage, and enhance IT systems infrastructure to ensure smooth daily operations.
· Maintain system stability, reliability, and disaster recovery readiness.
· Prepare and maintain project documentation, monitor system performance and ensure smooth day-to-day operations
(Senior/Junior) Network and Security Specialist (25K-80K depends on experience)
Responsibilities:
· Design, implement, and optimize robust network infrastructure solutions.
· Coordinate with vendors and manage project timelines to ensure successful delivery.
· Lead and collaborate with team members to complete network and security projects efficiently.
· Provide post-deployment support and maintain stable network operations.
Senior / Junior NOC Engineer
Responsibilities:
· Perform 24 x 7 shift duties in the Network Operations Center (NOC) to ensure stable and continuous service operations.
· Provide remote support to managed service customers through proactive monitoring and management of network and system infrastructure to meet SLA requirements.
· Monitor Tier 1 engineer activities and ensure incidents, problems, and change requests are properly managed and resolved in a timely manner.
· Coordinate resources and collaborate closely with internal teams to troubleshoot and resolve technical issues effectively.
· Provide technical support, perform in-depth troubleshooting, and handle Tier-2 escalation issues.
· Maintain, update, and enhance operational and technical documentation.
· Stay up to date with the latest advancements in networking infrastructure and technologies.
IT Support Officer
Requirements:
· Diploma or above in Information Technology or a related discipline.
· Minimum 2 years of relevant IT support experience preferred.
· Possession of IT certifications will be an advantage.
· Strong communication and interpersonal skills in both English and Chinese.
Systems Engineer
Requirements:
· Degree holder in Information Technology, Computer Science, or a related discipline.
· Minimum 3 years of relevant IT experience.
· Hands-on experience in systems administration and infrastructure management.
· Familiarity with a variety of IT technologies and platforms.
· Experience with VMware, Red Hat Linux, Oracle Linux, and Windows Server will be an advantage.
· Self-motivated with the ability to work independently as well as in a team environment.
· Good communication and interpersonal skills in both English and Chinese.
(Senior/Junior) Network and Security Specialist (25K-80K depends on experience)
Requirements:
· Degree holder in Information Technology, Computer Science, Network Engineering, or a related discipline.
· Solid hands-on experience in network infrastructure and security technologies.
· CCNA / CCNP certifications will be a strong advantage.
· Strong knowledge of networking concepts.
· Excellent communication and interpersonal skills in both English and Chinese.
Senior / Junior NOC Engineer
Requirements:
· Minimum 2 years of experience with network infrastructure components, including routers, switches, firewalls, load balancers, access points, and wireless controllers.
· Strong experience in incident management, troubleshooting, and root cause analysis.
· Solid knowledge of IP networking protocols, including TCP/IP, ARP, STP, DHCP, VRRP, OSPF, BGP, and SNMP.
· Practical experience with networking devices from Cisco, Huawei, Juniper, Aruba, Ruckus, and Fortinet.
· Experience with network monitoring and management tools such as Zabbix, Cacti, or SolarWinds.
· Candidates with less experience will also be considered for the Junior NOC Engineer position.