Data Center Manager / NOC Supervisor
| Job ref no. | CC |
| Job level | Entry |
| Work experience | |
| Education | Bachelor Degree |
| Location | Hong Kong Island |
| Employment type | Full Time |
| Benifits | |
| Industry | Information Technology |
| Job function | Information Technology (IT) |
| Post on | 2024-01-18 |
Job Description
- Provides remote support to managed service, monitor networking and systems performance to meet SLA requirements.
- Manage Tier 1 engineer to make sure all the incident, problem and change are under control and ensure timely resolution.
- Provide technical support, perform troubleshooting, and resolve Tier-2 issues.
- Documentation
- Keep informed of advancements in network infrastructure and technologies.
Requirements:
- 3-5 years experience in networking, NOC working experience is preferred.
- Knowledge of network infrastructure components, including routers, switches, firewalls, load balancers, AP, wireless controller etc.
- Experience with incident management and troubleshooting, including root cause analysis.
- Knowledge with IP networking protocols, including TCP/IP, ARP, STP, DHCP, VRRP, OSPF, BGP, SNMP etc.
- Hands-on experience with Cisco/Huawei/Juniper/Aruba/Ruckus/Fortinet networking device.
- Experience with network monitoring and management tools, such as zabbix, Cacti, or SolarWinds.
- Knowledge of ITIL-based service management processes, including incident, problem, and change management.