IT Technical Support / System support (Banking and Government)
| Job ref no. | AL |
| Job level | |
| Work experience | |
| Education | Diploma/ Certificate |
| Location | Hong Kong Island |
| Employment type | Full Time |
| Benifits | |
| Industry | Information Technology |
| Job function | Information Technology (IT) |
| Post on | 2024-09-24 |
Job Description
- Assist the implementation of new systems and mobile applications
- Handle fault calls, enquiries and complaints from the client and public through phone, email, fax and
online channel in customer service centre - Assist in setting up workstation, or networked equipment, scheduling and monitoring computer equipment installation.
- Implement system updates, upgrades, and patches to ensure optimal system performance
Requirements
- Diploma holder or above in Computer Science, Information Technology, or related disciplines
- Proven experience in a similar IT support role
- Knowledge in Windows / Networking, PC Lan Support, IT security, backup solution, etc. is an advantage
- IT professional certificates is an advantage
- Excellent problem-solving skills and attention to detail
- Ability to work independently and as part of a team
- Ability to manage multiple priorities and work under pressure
- Good documentation and presentation skills
- Strong communication skills in both written and spoken Chinese and English
- Fresh graduates are also welcome