Technical Account Manager
| Job ref no. | PK |
| Job level | |
| Work experience | |
| Education | Bachelor Degree |
| Location | Kowloon |
| Employment type | Full Time |
| Benifits | |
| Industry | Information Technology |
| Job function | Information Technology (IT) |
| Post on | 2024-10-30 |
Responsibilities:
Client Relationship Management:
- Build and nurture strong relationships with clients, serving as the primary point of contact for technical inquiries and escalations.
Technical Advisory:
- Provide expert technical guidance and advice to clients on managed services solutions, ensuring alignment with their business objectives.
Solution Implementation:
- Oversee the successful deployment and integration of managed services solutions, working closely with clients and internal teams.
Proactive Monitoring:
- Monitor client environments, analyze performance metrics, and identify areas for optimization and improvement.
Issue Resolution:
- Troubleshoot technical issues, coordinate resolutions, and ensure timely problem resolution to meet service level agreements.
Account Planning:
- Develop account strategies, identify growth opportunities, and collaborate with sales teams to expand services within client accounts.
Training and Knowledge Transfer:
- Conduct training sessions for clients on new technologies, best practices, and system updates to enhance their understanding and utilization of managed services.
Performance Reporting:
- Generate regular reports on service performance, key metrics, and client satisfaction levels, providing insights for continuous improvement.
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or related field.
- 10+ years worked in IT industry and 5+ experience in a technical account management role within the managed services industry.
- Strong understanding of IT infrastructure, cloud services, cybersecurity and networking technologies.
- Excellent communication and interpersonal skills.
- Ability to multitask, prioritize workload, and meet deadlines in a fast-paced environment.
- IT certifications (e.g., CCIE, MCSE, ITIL) are a plus.
- Proficiency in spoken and written in both Chinese and English