IT Assistant (Level 2 support)
| Job ref no. | pk-54753 |
| Job level | |
| Work experience | |
| Education | Diploma/ Certificate |
| Location | Hong Kong Island |
| Employment type | Full Time |
| Benifits | |
| Industry | Civil Services (Government, Armed Forces) |
| Job function | Information Technology (IT) |
| Post on | 2025-07-07 |
Project nature:
- To provide technical support to the upgrade of Government Office Automation (GOA) services and the rollout of Electron Recordkeeping System (ERKS).
- to provide support services for the rollout of ERKS;
- to provide support services for the deployment of the new GOA software and the replacement of obsolete workstations;
- to assist in on-going monitoring and trouble-shooting for various GOA services e.g. Departmental File Services, Software Asset Management Services, antivirus services etc...;
- to provide on-site trouble-shooting, installation and configuration support services to PC/notebook of all GLD users.;
- to provide helpdesk support to all GLD users on ERKS, CMMP, GOA software and any technical matters on client PC; and
- to perform any other IT-related duties assigned.
Requirements
- Level 2/Grade E or above in five subjects including Chinese Language and English Language in HKCEE/HKDSEE, or equivalent
- Must have 2 years full-time working experience in IT industry.
- Must have solid experiences on Office automation and Microsoft Windows 10.
- Knowledge in government procedure and procurement process are desirable