IT Assistant (Level 2 support)


Job ref no. pk-54753
Job level
Work experience
Education Diploma/ Certificate
Location Hong Kong Island
Employment type Full Time
Benifits
Industry Civil Services (Government, Armed Forces)
Job function Information Technology (IT)
Post on 2025-07-07

Project nature:

  • To provide technical support to the upgrade of Government Office Automation (GOA) services and the rollout of Electron Recordkeeping System (ERKS).
Job description:
  • to provide support services for the rollout of ERKS;
  • to provide support services for the deployment of the new GOA software and the replacement of obsolete workstations;
  • to assist in on-going monitoring and trouble-shooting for various GOA services e.g. Departmental File Services, Software Asset Management Services, antivirus services etc...;
  • to provide on-site trouble-shooting, installation and configuration support services to PC/notebook of all GLD users.;
  • to provide helpdesk support to all GLD users on ERKS, CMMP, GOA software and any technical matters on client PC; and
  • to perform any other IT-related duties assigned.

Requirements 

  • Level 2/Grade E or above in five subjects including Chinese Language and English Language in HKCEE/HKDSEE, or equivalent 
  • Must have 2 years full-time working experience in IT industry. 
  • Must have solid experiences on Office automation and Microsoft Windows 10.
  • Knowledge in government procedure and procurement process are desirable