Senior IT Assistant (T26 54622)(Deadline: 16/7/2025)
| Job ref no. | pk-54622 |
| Job level | |
| Work experience | |
| Education | Diploma/ Certificate |
| Location | Hong Kong Island |
| Employment type | Full Time |
| Benifits | |
| Industry | Civil Services (Government, Armed Forces) |
| Job function | Information Technology (IT) |
| Post on | 2025-07-07 |
Project nature:
To provide technical support for the iCRMS and IT infrastructure, including the on-site installation and support services at correctional institutions.
Job description:
shall be responsible for providing technical support for the application systems and IT infrastructure that includes, but not limited to, the followings:
a) Assist in the application support services and problem investigation and trouble-shooting, analysis and rectification;
b) Provide on-site installation and support services for the iCRMS related hardware/software systems (e.g. PC, mobile devices, self-service kiosk computer, RFID application systems, etc.) at correctional institutions;
c) Solicit site preparation requirements for application systems; coordinate with business users on the implementation details; monitor the installation progress and participate in equipment and system acceptance; ensure proper record and documentations are maintained;
d) Liaise and coordinate with different parties, including end users, product vendors, service contractors, etc. for on-site services; and
e) Carry out any other duties as assigned by supervisors.
Requirements
(1) The proposed staff must have working experience in providing on-site support services on system applications.
(2) Good communication skills.
(3) Good command of Chinese and English.
(4) Self-motivated, independent, diligent, polite, pro-active, fast learning and good team player.
(5) Working at remote correctional facilities for provision of support services as and when required.
(6) Undergoing integrity check by HKPF is required.