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Retail Banking - (Senior/ Junior) Business Analyst (CRM/Digital) (Fresh ok)

Collaborate with stakeholders to uncover pain points and truly understand their business needs—be the bridge that connects challenges with innovative solutions!
Lead dynamic workshops and interviews to gather requirements, ensuring every voice is heard and every detail is captured.
Transform business requirements into clear, actionable user stories, intuitive process flows, and detailed functional specs that pave the way for success!
Prioritize and maintain a well-organized product backlog alongside the Product Owner, always keeping the focus on what matters most!
Act as a vital liaison between business users and the IT development team, ensuring seamless communication and alignment on priorities.
Participate actively in sprint planning, sprint reviews, backlog refinement, and daily stand-ups—your input is crucial to driving projects forward!
Ensure that solutions meet business needs through UAT and valuable feedback sessions that guarantee we're delivering excellence.
Foster collaboration and resolve conflicts quickly, driving consensus and ensuring that all team members are on the same page.
Champion change management and facilitate impactful training sessions that empower users to make the most of new tools and processes!

What You’ll Do:

Gather user requirement for IT projects.
Take charge of User Acceptance Testing (UAT) for exciting system development projects.
Dive into preparing, validating, and driving test cases through UAT with precision.
Team up closely with developers and business users — communication is key to success here!
For senior: step up to gather business requirements, craft functional specs, and manage vendor relationships.

Requirements:

Degree in Information Technology, Computer Science, or Business Studies—you're ready to apply your academic foundation to real-world challenges.
3-8+ years of experience in retail banking, fintech, or large-scale digital transformation projects—your expertise is unmatched!
CRM experience (e.g., Salesforce, Oracle, SAP) is a huge plus—bring your knowledge of these systems to the table!
Proficiency in Agile Scrum methodology—you thrive in a sprint-based environment, where speed and precision are key.
Outstanding communication skills—from presentations to negotiations, you're always able to organize and solve problems with ease.
Analytical mindset—you can break down complex business needs and transform them into clear technical requirements.
Fluent in written and spoken English, Cantonese, and Mandarin—you communicate effortlessly with stakeholders from all backgrounds!

What We’re Looking For:

Bachelor’s degree in IT, Business, or a related field — your foundation for success!
A detail-driven, collaborative team player who thrives under pressure and tight deadlines.
Experience or internships in UAT or project roles? Awesome! Fresh grads? We’re excited to meet you!
Bonus points if you’re savvy with related products and SQL skills.