System Administrator
| Job ref no. | CC-C13961 |
| Job level | |
| Work experience | |
| Education | Bachelor Degree |
| Location | New Territories |
| Employment type | Full Time |
| Benifits | |
| Industry | Banking |
| Job function | Information Technology (IT) |
| Post on | 2025-08-07 |
Responsibilities:
- Provide Level 1 & Level 2 deskside support including setup, installation, deployment, configuration, and maintenance of hardware and applications.
- Address and resolve general queries, incidents, and service requests related to desktops, laptops, and applications.
- Maintain and track inventory of IT assets.
- Document issues, resolutions, and processes in the ITSM platform.
- Ensure compliance with company security policies and best practices in all support activities.
- Maintain accurate documentation of incidents, solutions, and user guides.
- Collaborate with internal teams and vendors to ensure seamless technology operations.
Requirements:
- Bachelor's degree in Computer Science / Information Technology.
- Minimum 2 years of experience in deskside technical support, preferably with exposure to Banking / Financial Industry.
- Strong knowledge of Windows OS (10/11), MS Office Suite, Active Directory, network connectivity troubleshooting.
- Strong interpersonal and communication skills; ability to support high-pressure users in time-sensitive situations.
- Self-motivated and able to work independently under pressure.