Infrastructure Specialist (Project Support and Shared Service) [referral fee HK$1,500 until the position is filled]
| Job ref no. | tric |
| Job level | |
| Work experience | 3 years |
| Education | Associate Degree/Higher Diploma |
| Location | Hong Kong Island |
| Employment type | Full Time |
| Benifits | 5 days work week |
| Industry | Information Technology |
| Job function | Information Technology (IT) |
| Post on | 2024-02-02 |
- Provide technical support in a complicated infrastructure environment consists of different technology domains which includes, but not limited to, Active Directory, File & Print, Email Services, Collaboration & Infrastructure Tools, and Mobility Management.
- Provide 2nd tier support to Service Desk on user support and system administration.
- Support and maintain healthy operations on the infrastructure environment. Perform troubleshooting and problem diagnosis, problem resolution, root cause analysis and identification, maintain and assure quality change control.
- Prepare and maintain documentation to supported the infrastructure, servers, systems, applications, projects, inventory, regulatory requirements and compliance.
- Collaborate and coordinate with internal users and external vendors in support of company initiatives.
- Evaluate new technologies and products, prepare and conduct presentation as when required.
- Be able to deliver BAU (Business as usual) support services and establish SOP (Standard Operations Procedures) for BAU support such as patch management.
- Degree in Computer Science, Information Technology or related discipline
- Minimum of 3 years’ relevant large-scale, complex and mission-critical IT infrastructure support or implementation experiences.
- Hands-on experience in implementation and support in one or more of the following areas is highly desirable:
- MS Windows Server OS, AD, Exchange, File & Print, Enterprise Archiving System
- Collaboration and Management Systems and Tools: Microsoft 365 (Teams, Intune), AV (Audio/Visual) & VC (Video Conferencing), Microsoft System Center (SCCM, SCSM, SCOM)
- Privileged ID Management: CyberArk
- Job Scheduling Tool: Control-M
- End point protection: Symantec
- Output and Archiving Management: InfoPrint, OpenText StreamServe, Archiving Server
- Call Centre System: Avaya, Genesys, and RightFax
- Professional qualification on ITIL and PMP will be an advantage
- Good written and spoken English and Chinese (Cantonese)
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