System Administrator (IT Helpdesk)
| Job ref no. | CC-BOC |
| Job level | |
| Work experience | |
| Education | Bachelor Degree |
| Location | New Territories |
| Employment type | Full Time |
| Benifits | |
| Industry | Information Technology |
| Job function | Information Technology (IT) |
| Post on | 2025-09-16 |
Job Description:
- Manage IT Helpdesk tickets in a timely manner
- Respond to user call via phone, email and ticket system
- Resolve user queries and feedback quickly and effectively
- Document cases in the Ticket Logging System
- Should adhered to company polices, corresponding guidelines and service level standard
Requirements:
- Degree (Fresh graduates will also be considered) in Information Technology, Computer related disciplines
- Completion of ITIL Foundation is an advantage
- Strong customer-oriented mindset with excellent communication and interpersonal skills
- Independent, diligent and responsible, with positive attitude under pressure
- Familiar with various MS Office applications
- Good command of both written and spoken English and Chinese, spoken Mandarin is a privilege