System Support
| Job ref no. | pk-SRC250806 |
| Job level | |
| Work experience | |
| Education | Bachelor Degree |
| Location | Kowloon |
| Employment type | Full Time |
| Benifits | |
| Industry | Telecommunication |
| Job function | Information Technology (IT) |
| Post on | 2025-10-06 |
Key Responsibilities:
- Provide first-line support for IT systems, applications, and hardware.
- Troubleshoot and resolve technical issues related to software, hardware, and network systems.
- Monitor system performance and conduct regular maintenance to ensure optimal functionality.
- Assist in the installation, configuration, and upgrading of software and hardware.
- Maintain documentation of system configurations, procedures, and troubleshooting steps.
- Collaborate with IT teams to implement system updates and enhancements.
- Train and support end-users in the effective use of software applications and systems.
- Respond to user inquiries and provide timely solutions to technical problems.
- Ensure data integrity and security by implementing appropriate backup and recovery procedures.
Qualifications:
- Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent experience).
- Proven 3 years’ experience in a system support or technical support role.
- Strong knowledge of operating systems (Windows, Linux, macOS) and software applications.
- Familiarity with networking concepts and technologies.
- Excellent problem-solving skills and attention to detail.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
Preferred Skills:
- Experience with Microsoft products (M365, OneDrive, Office)
- Knowledge of Backup Tools (Avamar, Veaam)
- Knowledge of Windows Servers, Redhat Linux 7.x 8.x, VMware
- Knowledge of SolarWinds, MS MDE, Symantec Altiris
- Knowledge of VMWare is a must