IT Support

Responsibilities

Technical Support: Provide prompt, first-level support to users via phone, email, or in-person for hardware, software, and network issues.
Hardware & Software Management: Install, configure, and maintain computers, operating systems, peripherals, software, and AV equipment.
Meeting Room Support (Zoom & Teams Rooms):
- Set up, configure, and maintain meeting room systems, including Zoom Rooms and Microsoft Teams Rooms.
- Provide real-time technical assistance during meetings to ensure smooth video and audio conferencing.
- Troubleshoot connectivity, audio/video, and display glitches quickly and effectively.
- Coordinate with the IT infrastructure team to optimize network and hardware performance for all conferencing spaces.
Troubleshooting & Maintenance: Diagnose and resolve technical problems, execute system updates, and maintain the security and efficiency of all IT systems.
User & Account Management: Onboard new hires by setting up user accounts, managing access permissions, and providing basic system training.
System Monitoring: Proactively monitor networks and computer systems to ensure optimal performance and catch potential issues early.
Documentation & Reporting: Create and maintain clear IT procedures, system configurations, and troubleshooting guides while logging support tickets and resolutions.
Equipment Inventory: Keep an up-to-date inventory of all IT and AV equipment, coordinating repairs or replacements as needed.

Experience: At least 2–3 years of experience in an IT support, helpdesk, or desktop support role.
Education: Higher Diploma holder or above.
Technical Knowledge: Strong working knowledge of Windows/macOS operating systems, common productivity software, and general networking concepts.
AV & Collaboration Expertise: Hands-on experience setting up and troubleshooting Zoom Rooms and Microsoft Teams Rooms, along with general conference room displays and audio systems.
Problem-Solving: Strong troubleshooting and analytical skills with a customer-first mindset.
Communication: Excellent interpersonal and communication skills, with the ability to explain technical concepts to non-technical users.
Organization: Detail-oriented, with the ability to manage documentation, inventory, and multiple support requests simultaneously.