Senior IT Assistant

Responsibilities:
(T26) Normal Working Hours: Mon 9:00 - 18:00, Tue - Fri: 9:00 - 17:45 (1) Provide general support for DH GOA workstations, MS Windows file server, and network printers; (2) Provide technical support to video conference system; (3) Provide helpdesk and network support for application and OA system; (4) Provide maintenance support for server room operations; (5) Provide on-site support for the Headquarter and remote offices; (6) Maintain the IT inventory and workstation configuration of different supporting systems; (7) To carry out other IT related duties as and when required; and (8) To work in non-office hours as and when required.

Requirements:
(1) Experience in keyboard input, PC/LAN, Microsoft OS such as Windows 10, MS Office software, and mail tool such as Lotus Notes and/or MS Outlook; (2) Experience in operating video conference system for frequent daily meetings; (3) With strong sense of responsibility, able to work independently, easy-going, and willing to share knowledge and skills with teammates and work overtime; (4) Possesses strong problem solving and interpersonal skills; (5) Possesses strong communication and presentation skills; and (6) Experience in supporting office IP phone is preferred.

Technical skills:
Helpdesk Call Handling Technique (48), Office Automation (60), PC LAN Support (60), Windows 7/8/10 (60)