ITA - non shift

Responsibilities:
(T26) (1) Support and maintain the email systems and related hardware and software (2) Resolve technical problems (3) Handle production incident timely (4) Apply patches to systems (5) Provide first-line or second-line support on a roster basis (6) Assist in renewing eCert and preparing eToken (7) Assist in testing web applications and mobile applications (8) Carry out other duties as assigned by the supervisor

Requirements:
(1) Solid experience in Helpdesk Call Handling Technique is required (2) Experience in system support is required (3) Experience in troubleshooting is required (4) Experience in supporting email systems is desirable (5) Good command of both written and spoken English and Chinese is required * Security vetting is required

Technical skills:
Helpdesk Call Handling Technique (12), Lotus Notes Administration & Technical Support (12), Lotus Notes Mail Admin. & Technical Support (12)