Department:
E&MSD

Job nature:
(T26)
1. Planning and implementation of web application for CCeP Client Portal supporting desktop and mobile users.
2. Upgrading the operating systems on CCSD application servers to strengthen system hardening and improve security.
3. Planning and monitoring the projects of Smart IVRS, AI voice bot and AI-assistant in Customer Relation Management (CRM) System for digitalisation of Customer Service Centre.
4. Administration and support of IT and electronic systems, including CRM System, CCeP Client Portal mobile application, Award Registration System, 3rd 5 year plan website and AI Ambassador kiosk, etc.
5. Handle Security Risk Assessment and Audit for various systems in CCSD.
6. Provision of technical advice and IT support in projects for maintenance / replacement of software and hardware of systems in Corporate Services Division.

Responsibilities:
(T26)
1. Analyse business requirements and have them converted into system design.
2. Conduct in-house software design, debugging, testing, commissioning and documentation.
3. Advise on technical related aspects, such as the proposed design and methods, software tools, technical system options and sizing model.
4. Acquire user requirements, coordinate with contractors and EMSD in-house staff for various project matters.
5. Manage contractors, service outsourcing and ensure project produces required deliverables within time, budget, quality, scope and meet quality standard.
6. Monitor, control, and update as appropriate the various components of the Project Management Plan throughout the project lifecycle.
7. Evaluate and recommend new IT products and services.
8. Carry out any other IT services and ad-hoc duties assigned by supervisors.

Requirements:
1. Holder of Bachelor degree in Computing Studies, Information Technology, Information Systems or equivalent.
2. Experience in Java, HTML5, MariaDB, MySQL, MongoDB and Linux.
3. Experience in supporting Call Center systems, CRM, IVRS, Voicebot or Chatbot would be an advantage.
4. Experience in handling projects of AI and machine learning.
5. Experience in handling Security Risk Assessment and Audit
6. Knowledge on Network infrastructure would be an advantage.
7. Strong commitment to project deadline and delivering high quality outcomes.

Technical skills:
Client/Server Application Development (36)
IT Application Development and Management (96)
JAVA Programming (36)
MySQL (24)
Security Risk Assessment and Audit (12)
System Implementation and Maintenance/Support (96)