Analyst Programmer

Department:
DH

Job nature:
(T26) Provide IT Infrastructure Support for the Department of Health, maintaining and enhancing existing systems, and assisting with the implementation of new EDR project. Responsibilities include technical support for infrastructure systems, creating and updating technical documentation, and collaborating on projects for government departments.

Responsibilities:
(T26) - To provide operation and maintenance support for the central infrastructure systems in Department of Health (DH) - To operate and maintain a testing platform for DH infrastructure systems in Hyper-Converged Infrastructure (HCI) - To assist implementation of a central Endpoint Detection and Response (EDR) System in DH and the according support for system backup and maintenance - To assist daily operation and maintenance for central infrastructure systems in DH (e.g. endpoint protection, system patching, data loss prevention, log forwarding and collection, tape backup, VMware ESXi, Proxmox HCI ... etc.) - To provide infrastructure systems support for IT colleagues in DH premises (e.g. Offices / Clinics / Maternal and Child Health Centres / Clinical Related System ... etc.) - To support server rooms operation (e.g. backup tape rotation, environmental checking, contractor escort ... etc.) - To coordinate Government contractors and to ensure all deliverables complied with the requirements and standards - To handle infrastructure systems request from both technical and non-technical parties - To assist document preparation and proposal evaluation for new IT procurement and maintenance renewal - To assist in maintaining infrastructure inventory and preparation of systems document - To assist in team administration matters and related documentation - To perform systems patching after office hours - To perform systems maintenance tasks on weekends and holidays - To perform additional duties as assigned by the supervisors - May be required to work outside normal office hours including Saturdays, Sundays and public holidays as and when required. Normal working hour: Mon 9:00 - 18:00, Tue - Fri 9:00 - 17:45

Requirements:
- At least three
(3) years' post-qualification information technology experience of which at least one
(1) year must be in a similar post and in a comparable capacity. He should be proficient in systems programming or technical support of system software. - At least three
(3) years' work experience wit/in the Government - Hands-on experience in PDQ Deploy and Inventory, ZENworks Patch Management, VMware ESXi, and Proxmox HCI - Hands-on experience in hardware / software and LAN troubleshooting - Hands-on experience in supporting GOA Windows desktops in Government - Experience in handling IT request from non-technical users/parties - Familiarity with IT procurement and hardware / software maintenance in Government - Self-motivated responsible person with good interpersonal / communication skills. Willing to learn and devoted to contribute; - Able to meet strict deadlines and maintain high quality of work independently with minimum supervision;

Technical skills:
Anti-Virus Technology (36)
Clinical Related Information System (36)
Data Encryption Technology (36)
Endpoint Security Solutions (36)
Event Management (36)
Helpdesk Call Handling Technique (36)
Knowledge in Govt Procurement/Disposal Procedures (36)
Microsoft Active Directory Administration (36)
Server Virtualisation Technology (36)
System Backup Operation (36)
Vendor Management (36)
Work experience with/in the Government (36)