Analyst Programmer

Department:
DH

Job nature:
(T26) Provide IT Infrastructure Support for the Department of Health, maintaining and enhancing existing systems, and assisting with the implementation of new EDR project. Responsibilities include technical support for infrastructure systems, creating and updating technical documentation, and collaborating on projects for government departments.

Responsibilities:
(T26) - To assist preparation of operation document for AD infrastructure in DH - To maintain central infrastructure systems to support daily IT operation in DH (e.g. endpoint protection, patching, data loss prevention, log forwarding and collection, system backup, system monitoring, log analysis, VMware ESXi, Nutanix HCI ... etc.) - To provide infrastructure systems support for IT colleagues at Centre for Health Protection - To handle infrastructure systems requests from both technical and non-technical parties - To support server rooms operation (e.g. IT Monitoring / backup tape rotation / environmental checking / contractor escort ... etc.) - To coordinate Government contractors and to ensure all deliverables complied with the requirements and standards - To assist document preparation and proposal evaluation for new IT procurement and maintenance renewal - To assist in maintaining infrastructure inventory and preparation of systems document - To assist in team administration matters and related documentation - To perform systems patching after office hours - To perform systems maintenance tasks on weekends and holidays - To perform additional duties as assigned by the supervisors - May be required to work outside normal office hours including Saturdays, Sundays and public holidays as and when required Normal working hour: Mon 9:00 - 18:00, Tue - Fri 9:00 - 17:45

Requirements:
Technical Skills: - Proficiency in operating infrastructure and Windows server 2019 or above - Hands-on experience in operating and migrating Hyper-Converged Infrastructure (HCI) / virtualization infrastructure and IT monitoring systems (e.g. Nutanix HCI ,Huawei DCS, VMware ESXi, Microsoft Hyper-V, PRTG, SolarWinds ... etc.) - Strong knowledge in Microsoft AD, DNS, DHCP, Network Policy Server (NPS) and Certification Authority (CA) infrastructure implementation, migration, operation support and maintenance - Experience in MS PowerShell and linux shell scripting - Experience in handling Security Risk Assessment and Audit (SRAA) within Government - Experience in supporting Leagsoft Endpoint Detection and Response (EDR) and Security Information and Event Management (SIEM) - Experience in deployment and support of server, storage and PC related H/W & S/W Non-technical Skills: - At least three
(3) years' post-qualification information technology experience of which at least one
(1) year must be in a similar post and in a comparable capacity. He should be proficient in systems programming or technical support of system software. - At least three
(3) years' work experience with/in the Government - Experience in supporting and handling enquiries from non-technical parties - Experience in IT procurement and maintenance renewal matters - Self-motivated responsible person with good interpersonal and communication skills. Willing to learn and devoted to contribute - The proposed staff must have working experience in providing on-site support services to customer - Good interpersonal skills and communication skills - Strong problem solving and analytical skill - Responsible, independent and able to work under pressure.

Technical skills:
Coordination (36)
Endpoint Security Solutions (36)
Event Management (36)
Infrastructure (36)
IT Procurement (36)
Knowledge in Govt Procurement/Disposal Procedures (36)
Linux System Administration (36)
Microsoft Active Directory Administration (36)
Server Virtualisation Technology (36)
System Backup Operation (36)
Vendor Management (36)
Work experience with/in the Government (36)