Senior IT Assistant

Department:
DH

Job nature:
(T26) Provide IT Support for the Centre for Health Protection (CHP), encompassing Helpdesk services, technical support for PCs and related devices (including laptops, tablets and smartphones) assistance with operating systems and software, as well as facility management of server room and Disaster Recovery (DR) site.

Responsibilities:
(T26) Responsible for delivering technical support to CHP end-users across workstation and IT infrastructure, including but not limited to the following areas: a) Assist in delivering IT support services, inclduing problem investigation, trouble-shooting, analysis, and issue resolution; b) Deliver on-site installation and support services for hardware and software systems at the CHP, including PCs, laptops, domain accounts, email(Lotus Notes and MS Outlook), VPN access, mobile devices, System Backup Operation, Data Encryption Technology, PC Network Support and video conference
c) Gather site preparation requirements for IT systems, coordinate implementation details with business users, monitor installation progress, participate in equipment and system acceptance, and ensure accurate record-keeping and documentation
d) Liaise and coordinate with various stakeholders - including end users, product vendors and service contractors - to facilitate on-site service delivery; e) Perform monitoring, event coordination, and facility management for the server room and Disaster Recovery (DR) site; and f) Perform additional duties as assigned by the supervisors. Normal working hour: Mon 9:00 - 18:00, Tue - Fri 9:00 - 17:45

Requirements:
(1) The proposed staff must have working experience in providing on-site support services to customer
(2) Good interpersonal skills and communication skills
(3) Strong problem solving and analytical skill
(4) Responsible, independent and able to work under pressure
(5) Previous experience in deployment and support of PC related H/W & S/W
(6) Data centre operation and clinical support experience; and
(7) At least 2 years' post-qualification experience in which at least 2 years' relevant experience in similar post and in a comparable capacity.

Technical skills:
Data/File Backup Technology (48)
Endpoint Security Solutions (48)
Event Management (24)
Helpdesk Call Handling Technique (24)
IT Operational Management (48)
System Backup Operation (48)
Windows 7/8/10 (48)
Work experience with/in the Government (18)