Senior IT Assistant

Department:
DH

Job nature:
(T26) Network operation support on the central IT infrastructure systems

Responsibilities:
(T26) - To assist in administration, support, migration and implementation of central IT infrastructure in SDWAN network. - To assist his/her supervisor in infrastructure upgrade with disaster recovery; - To provide network infrastructure support in DH offices and clinics; - To provide support in network / security devices and DH server rooms operation; - To provide network infrastructure support in health related and clinical information systems; - To handle enquiries from different parties (including non-technical); - To provide maintenance support on IT inventory and server room items; - To provide procurement support on software and hardware; - To operate and maintain the departmental server rooms; - To supervise contractors for network implementation and to assist his/her supervisor and users to conduct system acceptance test and user acceptance test; and - To perform ad-hoc assigned duties. - To perform 7x24 on-call support duties.

Requirements:
- Experience in various networking products such as Cisco, Huawei, H3C and Fortinet; - Experience in various IT components including hardware, software, systems and network devices for market research and product evaluation; - Experience in troubleshooting the SDWAN network; - Experience in infrastructure network devices upgrade, network revamp and network monitoring - Experience in WAN / LAN operation; - Proficient in Microsoft Windows / Office; and - Shift duty is required occasionally.

Technical skills:
Helpdesk Call Handling Technique (24)
Networking (24)
PC LAN Support (24)
Windows 7/8/10 (24)
Work experience with/in the Government (24)