ITA - non shift

Department:
DH

Job nature:
(T26) Provide support on PCs and Mail Services

Responsibilities:
(T26) Provide support services to users on PC, Lotus Notes, Confidential Mail, Mobile Mail and Video Conference and related systems. Working hours, Mon-Fri, 9:00 - 17:48

Requirements:
1. Provide telephone support in Wan Chai Headquarters on PC, Lotus Notes, Confidential Mail (CM) and required systems. If necessary, also provide on-site client support in different office locations among Hong Kong Island, Kowloon and New Territories.
2. Handle user enquires, resolve technical problems on PC, Lotus Notes client, CM client, assist users in changing password, renew and replace e-cert etc.
3. Provide daily backup support on mails and required systems and assist users to restore mailbox when necessary.
4. Provide support on video conference system and mail on mobile phone.
5. Daily monitor the healthiness of Lotus Notes, CM and required systems.

Technical skills:
Confidential Mail System (12)
Helpdesk Call Handling Technique (24)
Lotus Notes Administration & Technical Support (12)
Windows 7/8/10 (24)
Wireless/mobile Email solution (12)
Work experience with/in the Government (24)