ITA - non shift

Department:
DH

Job nature:
(T26) Provide IT support to Chinese Medicine Regulatory Office (CMRO) of Department of Health

Responsibilities:
(T26)
(a) Provide administrative and operational support to local and remote offices
(b) Provide helpdesk support to end users of OA equipment in CMRO's Offices
(c) Provide support to end users of Lotus Notes, Confidential Messaging Application (CMSG), Mobile Workplace Service (MWS) services
(d) Assist IT service deployment
(e) Maintain inventory list of hardware/software
(f) Deliver IT support on a shift basis to meet the business needs of CMRO's operations and events; and
(g) Any other duties assigned by supervisors. Normal working hours : (Mon: 09:00 - 18:00, Tue - Fri: 09:00 - 17:45)

Requirements:
(a) Shall have solid experience and knowledge in PC LAN Support
(b) Shall have solid experience in handling user service call
(c) Shall have solid experience in supporting Microsoft Windows 10 and Office 2024 or above
(d) Shall have solid experience in performing healthcheck on VC systems
(e) Shall have solid experience in performing setup and providing meeting support on internet-based meetings environment such as Zoom, Teams, WebEx
(f) Shall have solid experience in performing migration of user profiles and data from PC to PC in HKSARG environment
(g) Shall have solid experience in performing migration of Lotus Notes email and data to CMMP with and without CMSG in HKSARG environment
(h) Shall have solid experience in providing installation and operation support on MWS under HarmonyOS, iOS and Android mobile platforms in HKSARG environment
(i) Shall be familiar with Government IT and Security standards and procedures
(j) Good command of spoken and written Cantonese and English, Mandarin is a plus; and
(k) Able to work independently, easy-going, and willing to share knowledge and skills with teammates and work overtime.

Technical skills:
Confidential Mail System (36)
Helpdesk Call Handling Technique (36)
Lotus Notes Mail Admin. & Technical Support (36)
PC LAN Support (36)
Video Conference Technology (36)
Work experience with/in the Government (36)