Systems Analyst

Department:
DH

Job nature:
(T26) Manage and supervise Senior IT Assistant (CSITA) /IT Assistant (CITA) to provide production support for IT systems deployed in Family Health Service (FHS) Head Office and around 1000 PCs deployed in nearly 40 DH sites.

Responsibilities:
(T26)
(a) Supervise CSITA/CITA for the provision of IT support (including hotline and helpdesk support) to users in FHS
(b) Evaluate IT products/tools for various technical solutions and select suitable options for use in FHS
(c) Manage outsourced contractor to implement and maintain IT systems in FHS and assure the quality of contractor's deliverables and the integration with other system components
(d) Prepare technical specification, plan and supervise the procurement, deployment, upgrading and migration of IT equipment in FHS
(e) To provide advice to IT Team and FHS on the scope of on-site IT support for meetings, training sessions and other activities with various parties at non-FHS premises
(f) To ensure the IT documentation, procedures being practised are in compliance with government standards and guidelines
(g) To assist with the implementation, testing and maintenance of IT systems in HITO7A, and to share experience with other HITO teams; and
(h) Any other task assigned by DH.

Requirements:
(a) Good interpersonal skills and communication skills
(b) Strong problem solving and analytical skill
(c) Responsible, independent and able to work under pressure
(d) Prior experience in Interactive Voice Response System (IVRS) is preferred
(e) Prior experience in conducting Privay Impact Assessment (PIA) and Security Risk Assessment and Audit (SRA&A) is preferred
(f) Familiar with government IT procedures, standards and methodologies, and experience in working with or in the HKSAR government departments/bureaux preferred; and
(g) Follow prevailing infection control measures as required by the government.

Technical skills:
IT Procurement (48)
Knowledge in Govt Procurement/Disposal Procedures (12)
Network & System Management (24)
PC LAN Support (48)
Security Risk Assessment (36)
Vendor Management (48)
Work experience with/in the Government (48)