ITA - non shift

Department:
DH

Job nature:
(T26) This position will assist the Systems Analysts in daily IT support to Public Health Laboratory Services.

Responsibilities:
(T26)
1. Provide daily user support, troubleshooting and maintenance to Laboratory Information Systems (LISs) and IT-related services
2. Applying software patches and updates, installing new tools/software on the workstations and notebooks, etc.
3. Provide users with hardware and software maintenance support and perform on-site system health checks and backup
4. To assist in managing the hardware and software inventory, and maintain up-to-date inventory records
5. To assist in setting up a workstation or networked equipment, scheduling and monitoring computer equipment installation, maintenance and relocation, and performing site preparation work
6. To assist PHLSB users in using Lotus Notes and Confidential Email; and
7. To perform any other IT duties as assigned by the supervisors. Normal working hours: Mon - Fri: 9:00 - 17:48

Requirements:
1. Hands-on experience in application support / helpdesk
2. Hands-on experience in PC LAN support, PC problem diagnosis and end-user support
3. Solid experience in using Microsoft Word, Excel, Access and Powerpoint
4. Good command of Chinese and English
5. Able to work independently and as a team player; and
6. Strong sense of responsibility, good presentation and communication skills, willing to share knowledge and skills with colleagues.

Technical skills:
Clinical Related Information System (24)
Lotus Notes Mail Admin. & Technical Support (24)
PC LAN Support (24)