Senior IT Assistant

Department:
AFCD

Job nature:
(T26) User support services

Responsibilities:
(T26) Duties of the staff include:
1. to assist team leader in leading Helpdesk team to provide helpdesk service to computer end users
2. to carry out on-site support and provide recovery action according to prescribed procedures
3. to assist in workstation or networked equipment setup, scheduling and monitoring computer equipment installation/relocation and perform site preparation work
4. to provide logging and assist in preparing statistics and reports
5. to maintain inventory records of end-user computer hardware, perform physical checks and maintain procedure manuals and documentation
6. to assist in providing technical advices to users on procurement of hardware and software items
7. to coordinate the user support activities and software asset management activities; and
8. to install MWS and MCMS in iPhone and iPad.
9. to carry out any other duties as assigned by the supervisor.

Requirements:
The staff is required to have at least 4 years of past working experience in the bureaux or departments of Hong Kong Government. He / she is required to have solid experience in PC/LAN helpdesk support for Windows PC and Lotus Notes mail system. He/she is also required to visit 90+ remote sites located at all the 18 districts over the territory for inventory checking and other support services.

Technical skills:
Lotus Notes Mail Admin. & Technical Support (48)
PC LAN Support (48)
Windows 7/8/10 (48)