ITA - non shift

Department:
AFCD

Job nature:
(T26) PC/LAN helpdesk support

Responsibilities:
(T26) Duties of the staff include:
1. to provide helpdesk service to computer end users
2. to carry out on-site support and provide recovery action according to prescribed procedures
3. to assist in workstation or networked equipment setup, scheduling and monitoring computer equipment installation/relocation and perform site preparation work
4. to provide logging and assist in preparing statistics and reports
5. to maintain inventory records of end-user computer hardware, perform physical checks and maintain procedure manuals and documentation
6. to perform system administrative tasks such as user account administration according to prescribed procedures
7. to install and test hardware and software, and any other system tools; and
8. to install MWS and MCMS in iPhone and iPad.
9. to carrying out any other duties as assigned by the supervisor.

Requirements:
The staff is required to have at least 3 years of past working experience in the bureaux or departments of Hong Kong Government. He / she is required to have solid experience in PC/LAN helpdesk support for Windows PC and Lotus Notes mail system. He/she is also required to visit 90+ remote sites located at all the 18 districts over the territory for inventory checking and other support services.

Technical skills:
Lotus Notes Mail Admin. & Technical Support (36)
PC LAN Support (60)
Windows 7/8/10 (60)