Senior IT Assistant

Department:
DH

Job nature:
(T26) Technical support for Tobacco and Alcohol Control Office, and Boards & Councils

Responsibilities:
(T26)
1. To provide first-line helpdesk and technical support services for user workstation and IT equipment
2. To set up, configure, and maintain PCs, mobile devices, and IT peripherals for staff, including software and security updates
3. To communicate with end users, technical teams and hardware/ software contractors
4. To control and operate computer systems, network equipment and Network Attached Storage
5. To assist in the procurement, testing and deployment of hardware/ software; and
6. To perform any other duties as assigned by the senior officers.

Requirements:
1. A pass in Grade E or above in 5 subjects, including English Language (Syllabus B) AND Chinese Language, in HKCEE, or equivalent
2. Proficiency in both spoken and written Cantonese and English
3. At least two years' proven experience in supporting information system in the Government
4. Experience to work independently to support over 250 sets of computer in government offices; and
5. At least two years' proven experience in helpdesk and technical support for Microsoft Windows.

Technical skills:
Helpdesk Call Handling Technique (24)
Lotus Notes Mail Admin. & Technical Support (36)
Office Automation (72)
PC LAN Support (72)
Work experience with/in the Government (24)