Systems Analyst

Department:
PO

Job nature:
(T26) To provide on-going administrative and technical support to Office Automation (OA) and Desktop Management (DM) related systems in Hongkong Post (HKP)

Responsibilities:
(T26) a) Collect user&;#8217;s requirement, manage external vendors and co-ordinate with different parties to provide new products and services in OA and DM according to the standard and guidelines of Hongkong Post and Government; b) To be the officer-in-charge of daily administration and technical support of OA application systems, which include but not limited to, Lotus Domino/Notes Mail System and Confidential Mail System, Anti-Virus Infrastructure, EDR Infrastructure, Mobile Workspace Service, SSL-VPN Gateway, Authentication Server, NAS Service, Video Conferencing Service and Single-Sign-On Service
c) To be the officer-in-charge of daily administration and technical support of DM application systems, which include but not limited to, User Directory Information Maintenance (AD & LDAP), Windows Patching, Software Distribution, Remote Application Control and Computer Inventory Management for PC workstations in Hongkong Post
d) To develop Windows scripts for OS upgrade, software distribution, desktop configuration, desktop control and other operational requirements; e) To provide round-the-clock support to VIP users in Hongkong Post; f) To co-ordinate with application teams, infrastructure teams, users and vendors for proper scheduling of application/server maintenance and patches update; g) To develop and monitor housekeeping jobs in OA and DM for various areas such as security control, house-keeping, health monitoring, system data backup, and media management; and h) To be team leader of both OA and DM team to supervisor and monitor the performance of subordinates for implementing the tasks under his/her charge.

Requirements:
a) Solid knowledge and good technical skill in OA support with Microsoft Windows 2016/2019/2022/2025, Microsoft Windows 10 Professional, Microsoft Active Directory (AD), TrendMicro EDR, Lotus Domino/Notes Mail System, Confidential Mail System, Novell Secure Login, ARCServe backup software and Ivanti SSL-VPN Appliance; b) Solid knowledge and good technical skill in DM support with NetIQ Secure Login, Microsoft Remote Application, Windows Power script, SOTI Mobicontrol and ManageEngine Desktop Central is preferred
c) Experience in collecting user&;#8217;s requirement and manage external contractors to provide products/services in project and OA & DM area according to the internal, Government&;#8217;s and industry standards and guidelines
d) Experience in project co-coordination with different stakeholders, project teams and technical teams; e) Experience in IT Procurement procedure with Government&;#8217;s bulk contractor and/or Store and Procurement Regulation (SPR); f) Good communication and skills, both written and verbal, in both Chinese and English; g) Need to work in various locations of HKP; h) Overtime and on-call work are required when necessary; and
i) Criminal record check is required.

Technical skills:
Endpoint Security Solutions (48)
Microsoft Active Directory Administration (48)
PC LAN Support (48)
System Implementation and Maintenance/Support (48)
Windows Server 2008/2012 (48)
Work experience with/in the Government (48)