Junior Programmer

Department:
PO

Job nature:
(T26) To deliver the general helpdesk support services of PC workstations and maintain IT systems for over 140 Post Office and back office of Hongkong Post (HKP).

Responsibilities:
(T26) a) To provide helpdesk support of IT systems, including the handling of query/incident reported from users and undertake the daily support of IT systems; b) To provide remote support on software configuration and customization to workstation, such as Lotus Notes / Microsoft Outlook client installation and administration, anti-virus software setup, office suites support and Windows platforms (Windows
10) support
c) To perform on-site technical support on hardware/software installation, relocation work of systems (PC, monitors, printers, barcode readers and etc), OS image cloning, software or application programs installation
d) To assist in project rollout such as contractor co-ordination, accessories installation, PC data migration, data erasure activities, on-site standby support and etc; e) To perform daily health-check on the IT systems and Data Centre monitoring and tidy up; and f) To perform computer inventory taking and audit exercise in various office of HKP.

Requirements:
a) Experience in PC with Windows environment; b) Experience in customer support in technical aspect is an advantage
c) Work in various location of HKP is required
d) Overtime work, irregular hours work and work on Sat are required when necessary; and e) Criminal record check is required.

Technical skills:
PC LAN Support (12)
Windows 7/8/10 (12)
Work experience with/in the Government (12)