ITA - non shift

Responsibilities:
(T26)
1. Assist users in using computer applications including initial project setup, data updates/extraction, report generation/editing, user training and coaching.
2. Support, assist, operate and resolve problems related to the use of IT systems, software and hardware, which may include but not limited to, webpage updates, office software, printer, and various internal systems (HOMES, ERP, GIS & ETrMS) depending on the operational needs. Training may be provided for various internal systems.
3. Assist users in reporting and resolving IT problems in collaboration with Helpdesk, relevant business users, and IT support team(s).
4. Perform other IT operation support tasks, such as web conferences, physical meetings, presentations, scanning of documents, filling-in of forms and, coordinating the replacement, counting, management and maintenance of PCs, updating software versions, peripherals and IT inventory records.
5. Perform other office duties instructed by the direct supervisor.

Requirements:
1. Refer to the requirements specified in the Skill and Experience Section below.
2. Occasionally require to work overtime, and provide on-site support at premises other than HA Headquarters, such as user office at construction site.

Technical skills:
PC LAN Support (12)
Windows 7/8/10 (12)