Department:
JUDICIARY

Job nature:
(T26) To provide desktop services and help desk support to the Judiciary.

Responsibilities:
(T26) The Judiciary has around 2,500 PCs and servers, on UNIX, Linux and MS Windows, spanning over 13 buildings to support the daily operations. In order to provide quality services to both the Judiciary users, other parties and the public, a stable, secure and high performance IT infrastructure was set up and its evolution continues. The Judiciary has implemented more than 60 information systems to support its daily operations. These information systems consist of those for in-house activities in different court levels such as office automation utilities (e.g. e-mail systems, fax service, Internet access service) as well as for G2G applications (e.g. e-Leave system, e-Payroll system, Departmental Portal system), and those for court case management functions. From time to time, the Judiciary is upgrading its technologies adoption and IT security measures to align with the industry best practices and standards. The successful candidate will provide technical support for computer hardware and software, as well as Active Directory and email systems, to Judiciary users. Responsibilities will include setting up and managing mobile devices for Judges, Judicial Officers, and support staff. Experience working directly with government VIPs or senior management staff to address their technical support needs is a must-have qualification. The candidate will also assist the technical team in testing, verifying, and documenting procedural manuals for the mass deployment of computer hardware and software. A strong customer service orientation, excellent communication and interpersonal skills, and the ability to effectively monitor and prioritize tasks are essential for this role.

Requirements:
The successful candidate is required to work in line with the business hours of the Judiciary including Saturdays, and may need to work outside office hours as and when required. Travelling among Judiciary premises during office hours may be needed to provide support services in different locations.

Technical skills:
Lotus Notes Mail Admin. & Technical Support (60)
Office Automation (60)
PC LAN Support (60)