Department:
JUDICIARY

Job nature:
(T26) To provide desktop services and help desk support to the Judiciary.

Responsibilities:
(T26) The Judiciary has more than 2,600 PCs and servers, on Unix, Linux and MS Windows, spinning over 15 buildings and being accessed by 50 Government departments. In order to provide a quality service to both Judiciary users and other parties, a stable and secure IT network and infrastructure performance are required. The Judiciary has implemented more than 50 information systems to support the daily operations. These information systems cover in-house applications for different court levels, office automation utilities such as e-mail, Internet access, websites as well as government wide applications (such as e-Leave, e-Payroll, Departmental Portal, etc.). The successful candidate will be required to provide first line and helpdesk support in relation to computer hardware and software to the Judiciary users. He/She will be responsible for handling end user queries, problem investigations, requests and inventory control of IT facilities. He / she will be responsible for handling request for new Windows and Notes account. He / She will also be responsible for monitoring open issues and coordinating the required follow-up activities. He / she must be capable to apply appropriate level of supportive and directive guidance for Technician tasks and routine business processes. Strong customer service orientation, communication interpersonal skill are required. He will be responsible for providing technical support for Judges and Judicial Officers to use IT services, such as voice recognition, remote access system and mobile devices.

Requirements:
The successful candidate is required to work in line with the business hours of the Judiciary including Saturdays, and may need to work outside office hours as and when required. Travelling among Judiciary premises during office hours may be needed to provide support services in different locations.

Technical skills:
Office Automation (24)
PC LAN Support (24)